Reporting to: Chief Executive Officer Key Responsibilities:
Operational - Human Resources
Develop, implement, maintain and annually review HR Policies & Procedures as required by the business and local Labour Law.
Ensure properties are in compliance with HR Policies & Procedures, identifying reasons for non-compliance and implementing action plans to achieve compliance.
Conduct annual visits and audit all properties, submitting report to CEO / COO and General Manager. Ensure action plans are developed to address non –compliance issues.
Review job title, grading system and benefits to ensure alignment with industry best practice and highlight shortfalls to the CEO and COO.
Review salary scales per property to ensure equitable compensation within the property and competitive within the local market / employee competitive set.
Co-ordinate the annual salary review process for all properties and the corporate office.
Compile monthly labour turnover report for all properties including an analysis of reasons for leaving.
Manage vacation plans for the corporate office and prepare a monthly vacation balance report for the hotels for review with the COO.
Compile corporate office and property level objectives for the Management Incentive Plan and collate results for submission to the RCC.
Review and comment on hotel budget manning guide submissions, ensuring salaries, benefits and expenses are aligned with the market, applicable policies and the budget instructions.
Conduct an annual ESS and any other surveys as required.
Agree benefits for medical insurance and obtain proposals from named insurance providers and make recommendations to the ARC.
Obtain proposals for life insurance and make recommendations to the ARC.
Manage the administration of both medical and life insurance for the corporate office.
Co-ordinate and arrange the annual General Manager’s meeting.
Serve as the HR resource to property HR Managers.
Identify and propose clustering opportunities as appropriate to the operation.
Any other duties reasonably concerned with the position and business necessity.
Recruit General Managers / Financial Controllers for existing properties and new projects.
Recruit for corporate office vacancies.
Assist General Managers in recruitment of Department Heads for existing properties as requested.
Interviews and conducts reference checks for General Manager / Financial Controller candidates.
Administer psychometric questionnaires for shortlisted candidates.
Prepare salary and benefit comparisons for shortlisted General Manager / Financial Controller and corporate office candidates to CEO, COO and Owners for review.
Ensure the number of shortlisted General Manager / Financial Controller candidates is aligned with Hotel Management Agreement.
Arrange travel and interview schedule for shortlisted candidates and COO/CEO.
Obtain Owning Company approval for appointment of new General Manager / Financial Controller and Corporate Office staff.
Prepare offer letters for new General Managers, and corporate office staff.
Organise on-boarding for new General Managers, Financial Controllers and corporate office staff.
Facilitate transfers / promotions between properties.
Monitor careers website and ensure property HR are reviewing submitted applications and all job postings are current.
Development / New Projects
Prepare pre-opening budget including manning guide and associated benefits aligned with the applicable Labour Law.
Prepare recruitment plan for pre-opening hotels.
Assist General Managers in recruitment of Department Heads for pre-opening properties.
Assist with mass recruitment for pre-opening hotel projects.
Make recommendations regarding preferred HR Information / Management System. [HRIS/HRMS}
Oversee and is involved with HR and Training related issues during hotel acquisitions and new openings.
Source, obtain approval for employee survey provider and agrees survey questions and timeframe.
Administratively facilitate the fielding of employee satisfaction surveys, develops and implements the annual theme and presents survey feedback to CEO, COO and hotel management teams.
Monitor on going survey action plans.
Develop and implement employee engagement approach including retention strategy.
Design and implement performance management process and ensure its compliance across all properties.
Develop training support material for the performance management process and roll out across all properties.
Review and analyse Dept Head performance reviews in order to enable succession planning.
Corporate Social Responsibility
Source CSR partner for corporate office and implement on-going CSR initiatives.
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