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HMH  Hospitality Management Holding
DIRECTOR OF HR & TRAINING

Department: Human Resources

Location: UAE

Reporting to: Chief Executive Officer
 
 
Key Responsibilities:

 Operational - Human Resources

  •  Develop, implement, maintain and annually review HR Policies & Procedures as required by the business and local Labour Law.
  • Ensure properties are in compliance with HR Policies & Procedures, identifying reasons for non-compliance and implementing action plans to achieve compliance.
  • Conduct annual visits and audit all properties, submitting report to CEO / COO and General Manager. Ensure action plans are developed to address non –compliance issues.
  • Review job title, grading system and benefits to ensure alignment with industry best practice and highlight shortfalls to the CEO and COO.
  • Review salary scales per property to ensure equitable compensation within the property and competitive within the local market / employee competitive set.
  • Co-ordinate the annual salary review process for all properties and the corporate office.
  • Compile monthly labour turnover report for all properties including an analysis of reasons for leaving.
  • Manage vacation plans for the corporate office and prepare a monthly vacation balance report for the hotels for review with the COO.
  • Compile corporate office and property level objectives for the Management Incentive Plan and collate results for submission to the RCC.
  • Review and comment on hotel budget manning guide submissions, ensuring salaries, benefits and expenses are aligned with the market, applicable policies and the budget instructions.
  • Conduct an annual ESS and any other surveys as required.
  • Agree benefits for medical insurance and obtain proposals from named insurance providers and make recommendations to the ARC.
  • Obtain proposals for life insurance and make recommendations to the ARC.
  • Manage the administration of both medical and life insurance for the corporate office.
  • Co-ordinate and arrange the annual General Manager’s meeting.
  • Serve as the HR resource to property HR Managers.
  • Identify and propose clustering opportunities as appropriate to the operation.
  • Any other duties reasonably concerned with the position and business necessity.

 Recruitment

  • Recruit General Managers / Financial Controllers for existing properties and new projects.
  • Recruit for corporate office vacancies.
  • Assist General Managers in recruitment of Department Heads for existing properties as requested.
  • Interviews and conducts reference checks for General Manager / Financial Controller candidates.
  • Administer psychometric questionnaires for shortlisted candidates.
  • Prepare salary and benefit comparisons for shortlisted General Manager / Financial Controller and corporate office candidates to CEO, COO and Owners for review.
  • Ensure the number of shortlisted General Manager / Financial Controller candidates is aligned with Hotel Management Agreement.
  • Arrange travel and interview schedule for shortlisted candidates and COO/CEO.
  • Obtain Owning Company approval for appointment of new General Manager / Financial Controller and Corporate Office staff.
  • Prepare offer letters for new General Managers, and corporate office staff.
  • Organise on-boarding for new General Managers, Financial Controllers and corporate office staff.
  • Facilitate transfers / promotions between properties.
  • Monitor careers website and ensure property HR are reviewing submitted applications and all job postings are current.

 Development / New Projects

  • Prepare pre-opening budget including manning guide and associated benefits aligned with the applicable Labour Law.
  • Prepare recruitment plan for pre-opening hotels.
  • Assist General Managers in recruitment of Department Heads for pre-opening properties.
  • Assist with mass recruitment for pre-opening hotel projects.
  • Make recommendations regarding preferred HR Information / Management System. [HRIS/HRMS}
  • Oversee and is involved with HR and Training related issues during hotel acquisitions and new openings.

 Employee Engagement

  •  Source, obtain approval for employee survey provider and agrees survey questions and timeframe.
  • Administratively facilitate the fielding of employee satisfaction surveys, develops and implements the annual theme and presents survey feedback to CEO, COO and hotel management teams.
  • Monitor on going survey action plans.
  • Develop and implement employee engagement approach including retention strategy.

 Performance Management

  • Design and implement performance management process and ensure its compliance across all properties.
  • Develop training support material for the performance management process and roll out across all properties.
  • Review and analyse Dept Head performance reviews in order to enable succession planning.

 Corporate Social Responsibility

  •  Source CSR partner for corporate office and implement on-going CSR initiatives.

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